SIG011- Proactive & Preventative Service Delivery

Objective 

To support the development of mature proactive services across the sector through the creation of guidance and supporting materials, building on the activity progressed through DHSC/NHSX funded programmes 

Background 

Interest has continued to grow in the role proactive outreach can play in delivering more effective care and health services; Covid-19 has seen the use of IoT solutions and better management of data come to the forefront of thinking within commissioning, service delivery and solution supply, however the TEC sector is still at a generally low level of maturity in the application and adoption of such solutions and the development of proactive care models.

TSA has worked with the sector to understand the potential for proactive outreach, the range of maturity being evidenced and the ever-growing range of solutions that are capable of providing supporting data that will lead to proactive intervention being made; it is clear that while interest is high, maturity at present is low and there are limited discussions with commissioners to identify how best to commission such proactive services and solutions.

It is recommended that three initial areas are focused on within the SIG, while maintaining a view on the development of IoT solutions, linking with other SIGs around interoperability and ARC platform development and continuing the work around maturity matrices and proactive guidance within the DHSC/NHSX programme:

1. Capture examples of adoption of proactive solutions to support outcomes, building up a database of use cases that bring the TEC and services together and helping to inform the maturity matrix for proactive services.
2. Terminology and language – scope out potential for guidance or white paper around what ‘connected care’ is, the range of terms used, how best practice proactive services can be delivered, incorporating examples of adoption across TEC services, healthcare, domiciliary care, care management and housing.
3. To make recommendations for improvements to the TSA Quality Standards Framework with respect to proactive service delivery and review mapping of the proactive tools guidance across the QSF modules.

Outside of this (perhaps within SIG008 and/or SIG010) is the need to look at the technical/data resilience of such proactive monitoring systems to ensure they are safe, adhere to cyber essentials, interoperability and feed into the QSF service delivery/supplier modules. 

We want to know what are the challenges you are facing- Contact us here for more information on taking part

This is Partnerships in Action