Assistive Technology Services Manager - North Herts Council

Salary: £34,216 to £39,352 per annum, dependent on experience

Hours: 37 hours per week. Alternating weeks of Monday to Thursday and Tuesday to Friday.

Vacancy type: Permanent

Vacancy URL: Apply for this job

Job reference: CUST2911

Closing date: 12 March 2025 12:00

Interview date: 3rd April 2025

The Role

We are looking for a skilled and driven Assistive Technologies Service Manager to lead our Careline Assistive Technology Technical team. You will be responsible for overseeing service delivery, ensuring operational excellence, and developing new and innovative assistive technology solutions.

This role will require you to:

• Manage the installation and maintenance of assistive technology solutions
• Ensure the service responds effectively to life-critical incidents
• Oversee research and development in assistive technology, working with partners and suppliers
•  Lead and develop a team of Senior Assistive Technologies Technicians
• Manage budgets, ensuring cost-effective service delivery
• Ensure compliance with safeguarding, data protection, and regulatory policies
• Deputise for the Assistive Technologies Manager as needed

This is a unique opportunity to play a vital role in enhancing independent living and safety for vulnerable residents across Hertfordshire.

 The Experience you will bring

Essential:

• Experience managing technical teams, service desks, or support operations
• Knowledge of telecommunications, telecare, and telehealth solutions
• Understanding of safeguarding and data protection policies
• Experience managing budgets and financial monitoring
• Strong organisational and problem-solving skills
• Excellent communication skills, including experience delivering training
• Full driving licence and access to a vehicle for business use

Desirable:

• Experience working in shift-based or on-call environments
• Functional knowledge of Customer Relationship Management (CRM) systems

Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service.

About Us

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.

Why work with us?

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job. 

If you would like an informal chat about the post, you can contact David Martins-Hesp, Assistive Technology Manager on 01462 474321

Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.