How Everon went about getting alarm communication for grouped livings ready for the big PSTN switch-off.

30 May 2024

Everon is the European market leader in digital grouped living solutions. They have been providing digital solutions since 2007 in Finland and Sweden and were introduced to the UK in 2019. Their systems can be quickly configured to suit individual support across multiple care settings including care homes, assisted living, or at home.

Ahead of the big 2025 PSTN switch-off in the UK, Everon needed a way to bridge the gap between their digital systems used in grouped living locations and ARC platforms only capable of handling analogue protocols, and to prepare for digital connectivity end-to-end.

Everon turned to iotcomms.io’s cloud-native alarm, voice and video communications platform for integration into Everon’s digital alarm handling platform, Lyra.

Bridging the gap between digital and analogue

iotcomms.io’s Alarmbridge and its multi-protocol support and protocol conversion function bridges the gap between analogue and digital communication protocols allowing analogue and digital systems to communicate seamlessly.

With this functionality Everon can send its digital-based alarm communication to the iotcomms.io platform which will receive it and send it as an analogue-based alarm communication to the ARC system.

The Lyra solution is, with the integration of the Alarmbridge functionality, enabling any grouped living setting to smoothly transition to an all-digital alarm and voice communication.

The combined Everon/iotcomms.io solution is also establishing a secure voice communication between the analogue-based ARC system and the grouped living location.

Smooth transition from analogue to digital

Everon can broaden its addressable market and offer its digital solution in grouped living settings currently serviced by ARCs only capable of receiving analogue communication,

and in the future also in grouped living settings serviced by ARCs using digital protocols.

For housing associations and local authorities the benefits of the combined Everon/iotcomms.io solution are far-reaching. “Let’s say it’s a housing association with 50 locations which they want to upgrade to digital but can’t yet as they are in contract with an alarm receiving centre that can’t take digital alarms”, said Richard Hosier, Head of Product Development, Everon UK.

“It can now go ahead and upgrade those 50 locations without having to wait for the receiving centre software to be capable of handling digital-based communication. That means they can use their favoured ARC provider and keep their monthly and annual reporting consistent.”

What really makes the difference, said Richard Hosier, is it gives customers the ability to transition from analogue to digital. “We’re enabling care service providers to start upgrading to future-proof digital solutions and use them with analogue alarm receiving centres until the whole alarm communication process is digital from end to end.”

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