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This interactive session will focus on targeted and facilitated conversations and discussions, to build the confidence of Call Handlers in managing these challenging calls, and arm them with the tools and knowledge to manage their own mental health and wellbeing. We will begin by facilitating a
Individuals and teams that collaborate share a common purpose, see values in contributions from each member and find ways to improve the status quo. Learn how to collaborate better as a team or across organisations to deliver at scale and give a better, joined-up experience to customers.
Shift the focus on ‘why’ to use digital to ‘how’. Explore the opportunities for doing more with digital, how to make it an everyday habit and take a ‘digital first’ approach to work.
Technology is a part of our everyday lives, yet it can sometimes be an afterthought when planning care. Learn the benefits of TEC, how it can enhance the experience of those you work with and explore the potential of products on the market.
Times are tough, we’re all being asked to do more with less and the weight of this is felt by our people. Here we examine opportunities to boost our wellbeing, take care of ourselves and one another, build resilience, manage feelings of stress and seek help when needed.
Just had a very thought provoking (telecare training session 1 with TSA, I have no experience with TEC, I’m a plumbing based building surveyor for NEAP but I have a keen interest in visual impairments and dementia (I have designed the framework for adaptations within dementia friendly for local
“ It was great to have the opportunity to discuss the equipment, other things we should consider and the chance to ask questions…” “ Great training, loved the way that personal stories were used…” Sarah McCarry Support Planner, Community Led Support - Adult Social Care, Thurrock Council
The CarelineSoS staff were scheduled to have Call Handling training before the lockdown, and TSA offered the training remotely due to the unprecedented times we are all going through. TSA provided an excellent refresher course to our team over two days. The response quotes from the CarelineSOS team
